Intro
These Installation Terms ("Terms") set out the terms under which Howth Charging Co Ltd T/A WattSolar (the "Contractor") will install a Solar PV system (the “Works”) in the home of an individual or on premises of a commercial business (the "Client") who has successfully applied for a grant under the SEAI Solar PV or Non-Domestic Microgeneration Grant schemes.
1. The Contractor shall:
a) Install, with all due skill, care and diligence, and in accordance with these Terms and relevant law and regulation, including, without limitation, health and safety law and regulation and in accordance with any applicable manufacturer's guidelines and instructions
b) only use appropriately qualified, experienced, skilled and trained personnel, and who are also either registered with SEAI as a registered contractor or as nominated personnel, in supervising and signing off on the satisfactory completion of the Works;
c) provide the Client with a signed and legible "Declaration of Works" on completion of the Works;
d) maintain such adequate insurances as required under the terms of registration to cover all loss or damage that may arise either in relation to installation or in connection with these Terms;
e) not assign these Terms without the Client's consent.
2. The Client shall:
a) provide safe access to the dwelling or premises as is necessary to allow the Contractor install the Works and will also provide all relevant electricity and other utilities necessary to facilitate such installation;
b) prepare by clearing any attic or other areas identified by the Contractor as areas where Works will be carried out;
c) unless otherwise agreed between the parties, pay the Contractor in full, for and on the provision and installation of the Works.
* Note that for grant qualification / payment purposes under the SEAI Solar PV and NDMG (non-domestic micro-generation) schemes, all works must be completed and full payment made, no more than eight (8) months after date of grant approval.
3. The Contractor warrants and represents to the Client and agrees that the Worksand its installation corresponds in all respects with any appropriate technical documentation or specifications (including the SEAI Code of Practice available on the SEAI website), is of merchantable quality, free from defects and compliant with all relevant statutory requirements and regulations relating to such Works, (the "Contractor's Warranty").
4. In the event of a breach of the Contractor's Warranty or paragraphs 1(a)-(c) above within a period of two (2) years from completion of installation of the Works, the Contractor shall, at the discretion of the Client but at the Contractor's cost and expense, repair or replace the Works or remedy its installation within a period of thirty days from being notified by the Client of the breach.
5. The Contractor shall assign and pass through to the Client the bene t of all warranties it has received from third parties in relation to the Works and its installation.
6. The Contractor shall fully indemnify and keep the Client indemnified from and against any losses, liabilities, demands, damages, costs, claims and expenses (including, without limitation, legal costs and expenses) awarded against or suffered, incurred or paid by the Client which arise out of, or are consequential upon or connected with the Contractor's performance (or non-performance) of its obligations under these Terms and/or any breach of the Contractor's Warranty.
7. The Contractor and the Client acknowledge and agree that SEAI is not the "client" for the purposes of the Safety, Health and Welfare at Work (Construction) Regulations 2013 and the Client will assume all responsibilities of the "client" as detailed within the Safety Health and Welfare at Work (Construction) Regulations 2013. SEAI has not made any representations to the Client in respect of the competence of the Contractor for the purposes of the Safety, Health and Welfare at Work (Construction) Regulations 2013.
8. The parties shall endeavour to resolve amicably any disputes or differences under these Terms and in particular any disputes that may arise in relation to any unsatisfactory technical reports on the installation of the Works made by SEAI or its agents or contractors.
9. These Terms or any matter relating to or in any way connected with them are governed by and shall be construed in accordance with Irish Law and, subject to paragraph 8 above, the parties submit to the exclusive jurisdiction of the Irish Courts for the purposes of any legal disputes or other proceedings arising out of or in any way relating to these Terms.
10. Neither party shall be liable to the other party for any breach of these Terms arising from an event that is beyond its reasonable control, including, without limitation, war, riot, accident, fire, flood or any similar disaster.
11. These Terms represent the entire agreement between the parties and, except for any other agreed document describing the Works (which shall form part of these Terms), supersede any and all prior arrangements, agreements and understandings in relation to their subject matter, including, without limitation the Contractor's own standard terms and conditions (if any).
Complaints Process
At WattSolar, we take customer complaints very seriously, as we strive to provide a high level of service and quality. See below our 5x step process for addressing customer complaints in timely manner;
- Customer files complaint via email to rpe@wattcharger.com with a full description of the complaint, with supporting pictures as necessary. The more information shared, the better we can assess the complaint.
- WattSolar will respond via email, acknowledging receipt of the complaint, and commence a 10 working day period for solving complaint.
- WattSolar will categorize the complaint and assess a resolution in line with company policy(s).
- Solve issue, or explain to customer reasons as to why issue cannot be solved.
- Follow up with customer to ensure they're satisfied with response, and answer any further questions on the matter.
Retention of Title of Goods
WattSolar retain ownership of all goods and services provided until paid in full.
Changes to Terms and Conditions
WattSolar hold the unilateral right to change or vary these Terms and Conditions without advanced notification to existing customers.
Website Cookies
Visitors to WattCharger.com have the right under EU GDPR legislation to accept or reject cookie policy. See below “privacy policy” for information on how WattSolar makes use of cookies and gathers information. Credit / debit card details will be held for the sole purpose of payment of requested service in which WattSolar provides. You give agreement to the provisions contained within the Privacy Policy. WattSolar will uphold the principles of obtaining and processing data fairly and ethically.
Howth Charging Co. Ltd T/A WattSolar.
Privacy Policy
Privacy Notice – How we Manage and Protect your Personal Information
At Howth Charging Co. Ltd T/A WattSolar we take the privacy of your personal information seriously. Our Privacy Policy explains how and when we collect personal information, why we do so and how we manage and protect this information. It also explains your rights in relation to the use of your personal information and how you can exercise these rights.
We will update our Privacy Notice from time to time and you can review it on our website www.wattcharger.com.
What Personal Information do we collect and how?
To provide data to our web applications we may collect personal information in the following ways:
- Information you provide to us when you complete our proposal tool and in any other interactions you have with us including your identity, contact details and vehicle details.
- Information about your location including date and time you search for and use your charger.
- Information about your use of chargers including duration energy usage and cost.
- Information about your payments.
- Information about your use of our web applications including IP address, type of device, browser, location and pages accessed.
- Information about your marketing preferences based on your consent for us to send marketing communications to you using your preferred channels.
How do we Use your Personal Information?
We use your personal information to provide data to our web applications. Your personal information may also be used in the following ways:
- To provide you with information on our services at your request.
- To provide you with information relating to other products or services that may be of interest to you. We will only communicate with you in this way if you consent to receive marketing communications from us.
- To tell you about any changes to our services or web applications as necessary.
- To respond to your feedback, queries and complaints.
How long do we Keep your Personal Information?
We will only keep your personal information for so long as it is necessary for the purpose for which it was collected. This will vary depending on the purpose for which we collected the personal information. After this we will delete or anonymise your personal information.
How do we Protect your Personal Information?
The security of your personal information is important to us. We do our best to make sure that your personal information is kept secure from unauthorised or unlawful use, loss or destruction.
Who do we Share your Personal Information with?
In order to provide data to our web applications we may need to share your personal data with trusted third parties.
Before we share data with third parties we check that they apply the same or greater controls in relation to data protection including if there is a requirement to send you personal information outside of the European Economic Area (EEA).
This Privacy Notice is not applicable to third parties. Where we deem it appropriate we may direct you to the Privacy Notice of a relevant third party or your will find their Privacy Notice on their website.
We may also share your personal information with any member of our group.
We may also share your personal information in the following circumstances:
- In the event that we sell any of all our business, in which case we may share your personal information with the buyer.
- If we are required to share your personal information in order to comply with any legal obligation or to enforce an agreement.
- To reduce fraud risk.
- To protect our rights, the rights of our group or our customers.
What are your Rights in relation to your Personal Information?
In order to collect and use your personal information we must have a legal basis for doing so.
As a data subject you have a number of rights:
- Right to be informed: You have the right to be told how your personal information is used. This Privacy Notice is intended to provide you with clear and transparent details on how we use your personal information.
- Right of access: You can ask us for a copy of the personal information we hold about you.
- Right of rectification: If you think that the personal information that we hold about you is wrong, you can ask us to correct it.
- Right of erasure: You can ask us to delete your personal information. We will do so unless we have a legitimate reason to keep it.
- Right to restrict processing: You can ask us to stop using your personal information. We will do so unless we have a reason that we need to keep using it e.g. to provide you with our services.
- Right to data portability: You can ask us to provide your personal information in a suitable format to another service provider.
- Right to object: You can object to us using your personal information for certain reasons including direct marketing.
- Right not to be subject to automated decision-making including profiling: If we were to make decisions based solely on automated processes you could ask us not to do this.
How do I make a Privacy Related Query or Complaint?
If you would like to make a query or complaint you can contact us:
Telephone: +353 83 014 6815
Email: rpe@wattcharger.com
Postal Address:
Unit 2 Argus House
Greenmount Office Park
Co. Dublin
You also have the right to complain to the Data Protection Commission or another supervisory authority. You can contact the Office of the Data Protection Commissioner at:
Telephone: +353 57 868 4800
+353 (0)761 104 800
Lo Call Number 1890 252 231
Fax: +353 57 868 4757
Email: info@dataprotection.ie
Postal Address: Data Protection Commission
Canal House
Station Road
Portarlington
R32 AP23 Co. Laois
