Terms & Conditions

EV Chargers

Installation Summary

This terms and conditions document covers works included in a “standard install” and what happens if “additional works” are required. As the majority of jobs are priced remotely, using information and media shared by the customer, sometimes these do not tell the full story, and issues arise on the day of install, meaning an installation cannot be completed, or additional costs need to be incurred in order to complete your install on this first visit. The reason for requesting so much media and videos, are to identify the full scope of the install ahead of time, so that your car charger can be installed safely and in line with Safe Electric Ireland standards. For the best customer experience, if you foresee any reason why we may not be able to complete your install on the day, please let us know in advance.  We trade as WattCharger and WattSolar, but for the purposes of this T&C's document, the "WattCharger" has been used.

Standard Install

WattCharger’s “standard install” for a home charger (e.g. MyEnergi Zappi charger), covers a typical home install in the Republic of Ireland, following Safe Electric standards, it includes the following:

Exclusions & limitations to a standard install

Additional works / Rescheduled install

In cases where the “standard install” does not cover the works required for a charger installation;

• Detailed breakdown or required works will be provided, with a justification provided to the customer for these works.

• Typically these works are those which are defined in the section above “exclusions & limitations to a standard install”. These can also be seen under the SEAI’s home charger grant T&Cs.

• If WattCharger’s install team determines an install cannot go ahead on the day, additional works will be quoted to the customer, and new install date set within 7-10 working days.

• The customer or owner of the home should be present on site for the entire duration of the install, or else a responsible adult over the age of 18 years old.

Install Duration

WattCharger allocates 3 hours for a “standard install” - if works cannot be completed on the day due to unforeseen issues with the electrical or due unexpected additional works, then it may be required to reschedule once the additional works are complete or once updated quotation for the works have been accepted by the customer.

Install Partners & Quality Control

WattCharger partners with Registered Electrical Contractors (RECs) which are approved by Safe Electric Ireland as part of our installation process. This ensures our chargers are installed by electricians who are vetted and approved by Safe Electric and can be found on their Register here. It is the role of Safe Electric to ensure that all RECs are operating to the relevant national standards and technical rules, and they inspect their work on an ongoing basis, carrying out disciplinary actions where necessary in order to maintain standards. Furthermore, as part of WattCharger’s partner onboarding process, pictures from previous installs are assessed to ensure they meet a quality which is deemed acceptable. As part of a quality control process, WattCharger carries out spot checks of partner installs at customers homes.

In the event of a potential installation hazard, WattCharger will defer to Safe Electric for guidance on recommended resolution. WattCharger’s install partners follow I.S 10101 guidelines for the Republic of Ireland and for Northern Ireland adhere to BS7671 2008/2015 Amendment 3 Standard Regulations and NICEIC guidelines on Electric Vehicle installations. They are an extension of our business, we welcome feedback both positive and negative from customers on our installers.

Customer support / Service calls

WattCharger provides technical support to customers post installation at +353 83 014 6815. The office hours are 9am-5pm, Monday-Friday. The office is closed on weekends and bank holidays. Customer support and diagnostics are provided remotely by WattCharger and in partnership with the Charger Manufacturer. Only in the event of an installation issue being discovered, is a service call / site visit required, and there is no cost to the customer in this instance. However, should a service call / site visit occur and the root cause of the issue be determined to be caused by customer interference or by a third party, the customer will be liable for a service call fee of €300 + vat. Furthermore, some of the products WattCharger install, such as the MyEnergi Zappi charger, communicate with other MyEnergi products in the home, such as the Eddi, Libbi and Harvi products.  Unless these additional products have also been supplied and installed by WattCharger, we do not accept any responsibility for connecting a Zappi charger to these products, often they can be tempermental and connectivity issues do happen.  The WattCharger team will make best efforts to support the customer to connect to these products, however ultimately, troubleshooting connectivity issues to these products is the responsibility of the customer to do with MyEnergi tech support, and not with WattCharger.  In instances where a call out is actioned due to a connectivity issue with existing tech which WattCharger did not install, the customer may be subject to a service call fee of €300.

3 year warranty

WattCharger installs car chargers which are covered by a minimum 36-month product warranty. It is the customer’s responsibility to register the charger with the manufacturer to activate the warranty post install. In the event of hardware failure, the customer can report the issue to WattCharger, or directly to the charger Manufacturer. In order to expedite the process, they should include details including the serial number, the date of installation and short description of the fault – with images/screenshots as required. All warranty claims are ultimately handled and decided through the charger manufacturer, and once reviewed, a new charger will be shipped to the customer if deemed a valid warranty claim. Please note, the warranty will be rendered void should the charger unit be opened, modified, tampered with or repair attempted by anyone other than WattCharger / the Charger manufacturer. In most instances warranty claims are not required, as failure rates of chargers are extremely low within the warranty period, and usually issues can be resolved remotely with the support of WattCharger’s & Charger Manufacturer’s respective technical support teams.

Limitation of liability

In no circumstance will WattCharger accept any liability for any loss, costs, or consequential damage due to the use and/or misuse of installed hardware or software products except in cases where it determined to have been caused by our negligence. For example when a charging cable or charger plug is damaged by a person or pet. In no event will WattCharger accept any liability for any loss, costs, or consequential damage due to the aborted installation of a car charger where it is not safe or practical to install. This includes (but is not limited to) issues related to land ownership or power which can’t be assessed prior to install. In these circumstances we will provide a full refund of all money paid to WattCharger in respect of the planned installation unless the customer has withheld any key information from us (WattCharger). Our liability for any other losses won’t exceed the value charged for your install, except for our liability for personal injury or death caused by our negligence and anything else where our liability can’t be limited by law. The customer is liable for any costs incurred due to the supply of false, inaccurate, or incomplete information to WattCharger in relation to the SEAI home charger grant or any other services offered.

Waste of electronic and electrical equipment

WattCharger are compliant with the Waste of electronic and electrical equipment regulations (WEEE).

Smart Charger functionality / Load balancing

WattCharger only install “smart” chargers which refers to chargers which connect to the internet, and which have intelligence to monitor, manage, and restrict energy consumption. Once connected to the internet WiFi, the charger will automatically download over-the-air updates, meaning it continually runs on the latest firmware updates available. Connecting the charger to WiFi is required to connect to the charger manufacturers App, which shows live and historical charging data, while also providing remote control functionality. As per section 2.4 of “exclusions & limitations to a standard install” above, please note appropriate internet WiFi signal in the location your charger is installed is the responsibility of the customer. If the signal is not sufficient, functionality that requires WiFi may not work as intended or at all. For example, firmware updates may take a long time to complete or not complete at all, remote support diagnostics may not be possible and charging data may not be properly recorded in the manufacturers App.

The CT (current transformer) clamp is fixed to the main incoming supply (“tails”) as standard with your charger, and this enables the charger to measure the electric current which in turn allows “load balancing”, a safety feature which adjusts the electricity load (or charge rate) thereby preventing overloading your home’s allocated electricity supply. Please note, any alterations post installation which may impact the home charge unit’s functionality, such as tampering or damage to the CT clamp, should be reported to WattCharger on +353 83 014 6815. Furthermore, if your charger is installed from a secondary distribution board (i.e. fuseboard), your electricity supply is not protected from overload.

Distribution Network Operator Conditions

The rate at which your charger is capable of operating at is ultimately determined (and limited) by the distribution network operator (DNO) conditions – or in layman’s terms, how much power is available at the location where it’s installed. DNO conditions are not under WattCharger’s control and therefore we cannot guarantee any power output or availability period in relation to your charger and accepts no liability or responsibility for issues such as performance arising therefrom. Furthermore, the majority of homes operate on a single phase supply, meaning that the maximum load the charger can draw is ~7kW. In some instances homes operate on a three-phase supply, and in those exceptional cases, a three-phase charger can be installed, which can draw up to a 22kW load.

Payment

WattCharger accepts payments methods of credit and debit card, Direct debit, and Bank Transfer.

Complaints Process

At WattCharger, we take customer complaints very seriously, as we strive to provide a high level of service and quality. See below our 5x step process for addressing customer complaints in timely manner;

1. Customer files complaint via email to rpe@wattcharger.com with a full description of the complaint, with supporting pictures as necessary. The more information shared, the better we can assess the complaint.
2. WattCharger will respond via email, acknowledging receipt of the complaint, and commence a 10 working day period for solving complaint.
3. WattCharger will categorize the complaint and assess a resolution in line with company policy(s).
4. Solve issue, or explain to customer reasons as to why issue cannot be solved.
5. Follow up with customer to ensure they're satisfied with response, and answer any further questions on the matter.

Retention of Title of Goods

WattCharger retain ownership of all goods and services provided until paid in full.

Changes to Terms and Conditions

WattCharger hold the unilateral right to change or vary these Terms and Conditions without advanced notification to existing customers.

Website Cookies

Visitors to WattCharger.com have the right under EU GDPR legislation to accept or reject cookie policy. See below “privacy policy” for information on how WattCharger makes use of cookies and gathers information. Credit / debit card details will be held for the sole purpose of payment of requested service in which WattCharger provides. You give agreement to the provisions contained within the Privacy Policy. WattCharger will uphold the principles of obtaining and processing data fairly and ethically.

Howth Charging Co. Ltd T/A WattCharger & WattSolar

Solar PV

Introduction

These Installation Terms ("Terms") set out the binding agreement under which Howth Charging Co Ltd T/A WattSolar (the "Contractor") will install a Solar PV system (the “Works”) for an individual residential homeowner or a commercial entity (the "Client"). These Terms apply to Clients who have successfully applied for, or intend to apply for, a grant under the Sustainable Energy Authority of Ireland (SEAI) Solar PV or Non-Domestic Microgeneration Grant (NDMG) schemes. [1, 2, 3, 4]

1. Obligations of the Contractor

The Contractor shall:

• Professional Execution: Install the Works with all due skill, care, and diligence, strictly adhering to relevant Irish laws, health and safety regulations, Safe Electrical electrical regulations, and applicable manufacturer guidelines.
• Qualified Personnel: Deploy only appropriately qualified, experienced, skilled, and trained personnel who are registered with the ⁠SEAI Solar PV Installer Register.
• Documentation: Provide the Client with a signed, legible Declaration of Works immediately upon the satisfactory completion of the installation, along with any relevant supporting documentation.
• Insurance Cover: Maintain comprehensive insurance policies (Public Liability, Employer Liability, and Professional Indemnity) required by the ⁠SEAI Installer Registration Terms to cover any loss or damage linked to the Works.

• Pre-Existing System Boundary (Electrical vs. Structural Liability): Where the Contractor is hired to add new equipment (e.g., additional panels, batteries, or hot water diverters) to a pre-existing solar installation built by a third party, the following liability boundary applies:
  • ⚡ Electrical Installation Covered: In accordance with ⁠Safe Electric guidelines, as the contractor certifying the modifications, the Contractor accepts electrical liability and insurance coverage for testing, integrating, and ensuring the ongoing safety of the system's overarching electrical installation. Proof of insurances are provided to The Client as part of standard protocol.  
  • 🏠 Structural Roof/Fixings Completely Excluded: The Contractor accepts zero liability or insurance exposure for the structural integrity, weathering, load-bearing capacity, roof fixings, flashing, or water-ingress risks of any pre-existing roof installation completed by a third party. All pre-existing structural elements remain entirely outside the scope of the Contractor’s insurance and warranty.
• Assignment Restriction: Refrain from assigning or transferring its core liabilities under these Terms to any third party without obtaining prior written consent from the Client.

• ---

2. Obligations of the Client

The Client shall:

• Safe Access: Provide safe, unhindered access to the dwelling or commercial premises to allow the Contractor to perform the Works, alongside supplying the necessary electricity and utilities to complete the installation.
• Site Preparation: Prepare the designated installation areas, including clearing out attics, roof access points, and utility rooms identified by the Contractor prior to arrival.
• Payment Terms: Pay the Contractor the full balance of payment upon the completion and commissioning of the Works, unless a structured milestone payment schedule has been agreed upon in writing.
• SEAI Grant Timeline: Acknowledge that to qualify for and receive SEAI Solar PV or NDMG scheme payments, all works must be finalized, and full payment processed, no later than eight (8) months from the official grant approval date. [1, 2, 3]

3. Contractor Warranties

• Technical Compliance: The Contractor warrants that the Works, design, and equipment will comply in all respects with technical specifications, building regulations, and the SEAI Domestic Solar PV Code of Practice.
• Quality Standard: The Contractor warrants that all hardware supplied will be of merchantable quality, carry valid CE marks, and be free from structural or electrical defects.
• Third-Party Warranties: Pursuant to component installations (e.g., solar panels, inverters, batteries), the Contractor shall assign and pass through to the Client the full benefit of all product warranties provided by the original equipment manufacturers. [1, 2, 3, 4]

4. System Integrity, Alterations, and Warranty Voidance

• Unauthorized Modifications: The Contractor cannot ensure technical safety if an installation is altered by outside parties. If any third-party installer, electrician, or individual—other than the Contractor—retrospectively alters, repairs, tampers with, or fits new equipment to the Works, all installation and workmanship warranties provided by the Contractor shall instantly become null and void.
• Scope of Voidance: This warranty voidance applies directly to any faults, structural damage, water ingress, or electrical failures that occur after the date of the unauthorized third-party intervention.
• Interconnected Systems: If the Contractor integrates new equipment into a Client's pre-existing third-party system, the Contractor provides a warranty only on the new hardware and direct connection points, and accepts no liability for faults arising from the original system's setup.
• Pre-Existing Electrical Safety Audits: If the Contractor, while testing an existing system under Safe Electric rules, identifies a pre-existing hazard that prevents a safe installation or certification sign-off, the Contractor reserves the right to halt works. The Contractor will issue a Notice of Potential Hazard to the client, and any corrective works required to bring the pre-existing system up to I.S. 10101 compliance standards will be billable to the Client as an additional cost. [1, 2, 3]

5. Defects and Remedies (2-Year Warranty Period)

• Remedy Window: In the event of a verified breach of the Contractor’s Warranty within two (2) years from the date of completion, the Contractor will remedy the issue at its own cost.
• Modification Exception: This remedy window is strictly subject to the provisions of Section 4. The Contractor is entirely exempt from remedy obligations if the system has been modified or added to by another party within this two-year window.
• Resolution Timeline: Following written notification from the Client regarding an eligible defect, the Contractor shall repair or replace the affected components within thirty (30) days.
• Client Discretion: Remedial actions (whether repair or replacement) will be coordinated at the reasonable discretion of the Client, provided it targets the direct rectification of the defect. [1, 2, 3]

6. Indemnity and Liability

• Contractor Indemnity: The Contractor shall fully indemnify and keep the Client indemnified against direct losses, liabilities, damages, claims, and verified legal costs suffered or incurred by the Client arising out of a material breach or negligent performance of the Works by the Contractor. [1, 2, 3]
• Indirect Loss Limitation: Neither party shall be liable to the other for indirect, special, or consequential financial losses (such as loss of profits, grid feed-in tariff losses, or alternative energy savings calculations) stemming from contractual delays, except in cases of personal injury or fraud. [1]

7. Health & Safety Statutory Declarations

• Client Role: Both parties explicitly acknowledge that the SEAI is not the "client" for the purposes of the Safety, Health and Welfare at Work (Construction) Regulations 2013.
• Regulatory Responsibility: The Client assumes the statutory roles and safety responsibilities assigned to the "client" under the 2013 Regulations. The SEAI provides no representation or verification regarding the safety competence of the Contractor. [1]

8. Right to Cancel (Consumer Contracts Only)

• Statutory Cooling-Off: For residential consumer clients purchasing services online or away from business premises, you have a statutory right to cancel this contract under the Consumer Rights Act 2022 within 14 days without giving any reason.
• Urgent Works Waiver: If you explicitly request installation works to begin during this 14-day cooling-off window, you acknowledge that you will be liable for the costs of services delivered up to the point of cancellation. [1, 2]

9. Dispute Resolution and Jurisdiction

• Amicable Resolution: In the event of a dispute, disagreement, or an unsatisfactory technical inspection report delivered by an SEAI auditor, the parties shall actively endeavour to resolve the matter amicably through direct consultation.
• Governing Law: These Terms, and all non-contractual matters arising out of them, are governed by Irish Law. Both parties submit to the exclusive jurisdiction of the Irish Courts. [1, 2]

10. Force Majeure

Neither party shall be held liable for a failure or delay in performing its contractual obligations if such failure stems from an event beyond its reasonable control. This includes, without limitation: acts of God, war, civil riot, fire, floods, severe weather anomalies, or nationwide industrial strikes.

11. Entire Agreement

These Terms, alongside the specific written system design proposal or quote provided to the Client, constitute the entire agreement between the parties. They supersede any prior arrangements, oral representations, or alternative marketing understandings.

12. Amendments to Terms

The Contractor reserves the right to modify these Terms to reflect updates in Irish consumer law, SEAI guidelines, or operational adjustments.

• Consumer Protection: Existing clients will be given 30 days' advance written notice of any material revisions affecting active installation orders.
• Termination Option: If an amendment disadvantages an existing Client, the Client retains the right to terminate the contract without penalty within that 30-day window.

13. Data Protection and Privacy

• GDPR Compliance: Visitors to WattCharger.com or WattSolar.ie retain full rights under EU GDPR legislation to accept or reject tracking cookies via our cookie consent banner.
• Data Privacy: Personal data, including financial and credit/debit card details, will be securely processed and retained solely for the execution of authorized payments and SEAI grant administration. Full processing details are accessible in our standalone Privacy Policy.

Customer Complaints Process

At WattSolar, we take customer feedback seriously. If you encounter any technical, operational, or administrative issues, we utilize a structured 5-step process to resolve them:

• Submission: The Client files a formal complaint via email to rpe@wattcharger.com. Please include your full name, address, an explanation of the issue, and supporting photographs.
• Acknowledgment: WattSolar will acknowledge receipt via email within 2 working days, initiating an official 10 working day resolution window.
• Assessment: The management team will categorize the complaint, review the system design notes, and assess the remedial pathway in alignment with company policies and SEAI codes of practice.
• Resolution: WattSolar will either coordinate a prompt site visit to fix the physical issue or provide a transparent, written explanation if the issue falls outside our scope of warranty coverage (including modifications noted in Section 4).
• Satisfaction Follow-up: A final follow-up communication will be extended to the Client to answer remaining questions and verify complete customer satisfaction.

Retention of Title

• All physical machinery, materials, photovoltaic panels, inverters, structures, and batteries delivered to the client's site remain the exclusive property of Howth Charging Co Ltd T/A WattCharger & WattSolar until the balance invoice is paid in full by the Client.

Privacy Policy

Privacy Notice – How we Manage and Protect your Personal Information

At Howth Charging Co. Ltd T/A WattCharger & WattSolar we take the privacy of your personal information seriously. Our Privacy Policy explains how and when we collect personal information, why we do so and how we manage and protect this information. It also explains your rights in relation to the use of your personal information and how you can exercise these rights.

We will update our Privacy Notice from time to time and you can review it on our website www.wattcharger.com.

What Personal Information do we collect and how?

To provide data to our web applications we may collect personal information in the following ways:

• Information you provide to us when you complete our proposal tool and in any other interactions you have with us including your identity, contact details and vehicle details.
• Information about your location including date and time you search for and use your charger.
• Information about your use of chargers including duration energy usage and cost.
• Information about your payments.
• Information about your use of our web applications including IP address, type of device, browser, location and pages accessed.
• Information about your marketing preferences based on your consent for us to send marketing communications to you using your preferred channels.

How do we Use your Personal Information?

We use your personal information to provide data to our web applications. Your personal information may also be used in the following ways:

• To provide you with information on our services at your request.
• To provide you with information relating to other products or services that may be of interest to you. We will only communicate with you in this way if you consent to receive marketing communications from us.
• To tell you about any changes to our services or web applications as necessary.
• To respond to your feedback, queries and complaints.

How long do we Keep your Personal Information?

We will only keep your personal information for so long as it is necessary for the purpose for which it was collected. This will vary depending on the purpose for which we collected the personal information. After this we will delete or anonymise your personal information.

How do we Protect your Personal Information?

The security of your personal information is important to us. We do our best to make sure that your personal information is kept secure from unauthorised or unlawful use, loss or destruction.

Who do we Share your Personal Information with?

In order to provide data to our web applications we may need to share your personal data with trusted third parties.

Before we share data with third parties we check that they apply the same or greater controls in relation to data protection including if there is a requirement to send you personal information outside of the European Economic Area (EEA).

This Privacy Notice is not applicable to third parties. Where we deem it appropriate we may direct you to the Privacy Notice of a relevant third party or your will find their Privacy Notice on their website.

We may also share your personal information with any member of our group.

We may also share your personal information in the following circumstances:

• In the event that we sell any of all our business, in which case we may share your personal information with the buyer.
• If we are required to share your personal information in order to comply with any legal obligation or to enforce an agreement.
• To reduce fraud risk.
• To protect our rights, the rights of our group or our customers.

What are your Rights in relation to your Personal Information?

In order to collect and use your personal information we must have a legal basis for doing so.

As a data subject you have a number of rights:

• Right to be informed: You have the right to be told how your personal information is used. This Privacy Notice is intended to provide you with clear and transparent details on how we use your personal information.
• Right of access: You can ask us for a copy of the personal information we hold about you.
• Right of rectification: If you think that the personal information that we hold about you is wrong, you can ask us to correct it.
• Right of erasure: You can ask us to delete your personal information. We will do so unless we have a legitimate reason to keep it.
• Right to restrict processing: You can ask us to stop using your personal information. We will do so unless we have a reason that we need to keep using it e.g. to provide you with our services.
• Right to data portability: You can ask us to provide your personal information in a suitable format to another service provider.
• Right to object: You can object to us using your personal information for certain reasons including direct marketing.
• Right not to be subject to automated decision-making including profiling: If we were to make decisions based solely on automated processes you could ask us not to do this. 

How do I make a Privacy Related Query or Complaint?

If you would like to make a query or complaint you can contact us:

Telephone:                +353 83 014 6815

Email:                          rpe@wattcharger.com

Postal Address:      

43 Conquer Hill Rd

Clontarf
Dublin 3

You also have the right to complain to the Data Protection Commission or another supervisory authority. You can contact the Office of the Data Protection Commissioner at:

Telephone:                +353 57 868 4800

+353 (0)761 104 800

Lo Call Number 1890 252 231

Fax:                             +353 57 868 4757

Email:                         info@dataprotection.ie

Postal Address:     Data Protection Commission

Canal House
Station Road
Portarlington
R32 AP23 Co. Laois